Shipping policy
At Aurora Alimentos, we take pride in delivering high-quality frozen meat and poultry products safely and efficiently. Our shipping process is designed to preserve product freshness and ensure your order arrives on time.
1. Shipping Coverage
We currently ship to:
Nationwide (Domestic): Major cities and regions across the country.
International Destinations: Select countries. For international orders, please contact us at info@auroraalimentosa.com for a custom quote and availability.
2. Shipping Methods
All products are shipped using refrigerated transport to maintain temperature and product quality during transit. We partner with reliable logistics providers experienced in handling perishable goods.
3. Processing Time
Orders are typically processed within 2–3 business days after payment confirmation.
Bulk orders may require additional lead time based on volume and availability.
4. Delivery Time
Domestic shipping: 1–5 business days, depending on location.
International shipping: Varies based on country and customs regulations.
Note: Delivery times may be affected by holidays, extreme weather, or customs delays.
5. Shipping Costs
Shipping fees are calculated based on:
Order volume
Delivery location
Shipping method
You will receive a detailed quote before order confirmation. For international orders, please contact us directly.
6. Shipping Issues & Damaged Goods
If your order arrives damaged or compromised:
Report the issue within 24 hours of delivery.
Provide photos of the packaging and product condition.
We will evaluate your claim and may issue a refund or replacement, based on our Refund and Return Policy.
7. Contact Us
For shipping questions or custom shipping arrangements, contact:
